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Unable to upload order or connect to our servers

We operate multiple upload servers to ensure we have 100% uptime and can accept simultaneous uploads of orders. If our software is unable to connect to our servers or the upload fails this is typically  a connection error on your computer (or network).

If you are uploading your photobook from home, check that you are connected to the internet. If you have a very slow or intermittent connection this may cause the connection to our upload servers to fail. You may also have strong security settings that blocks programs from accessing the internet. If you do not know how to adjust these settings we recommend uploading your order using our Virtual DropBox or by sending us a CD with your order file.

If you're trying to upload your order from a work location a connection error may be caused by the IT Security policy of your office. There may be settings in place that block our software access to our upload servers. You may know (or your company IT HelpDesk can provide) the proxy internet setting to grant access. These settings, when entered into our software in the File, Settings, FTP-Transfer option in our software allow our software to connect to the internet. If you do not know these settings we recommend uploading your order using our Virtual DropBox or by sending us a CD with your order file..

 

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